How to Initiate Warranty Claims
Homeowners
Homeowners should have a professional heating contractor contact the Warranty Call Center to initiate the warranty claim. The number can be found on our contact us page at bottom where all options are listed.
Contractors
Contractors should call the Warranty Call Center at 1-800-654-2109, option 4, provide warranty claim information, and in most cases will receive a warranty disposition over the phone. Upon warranty approval, contractors will go directly to their local Weil-McLain Distributor, to obtain a replacement unit/part or receive a credit. If a contractor does not know of a Weil-McLain Distributor, the Warranty Specialist will recommend one in their area.
To initiate a warranty, be sure to review the requirements.
This procedure will not apply to Cornerstone Claims. Cornerstone claims should still be directed to Cornerstone at 1-800-824-5090.
Distributors
Professional heating contractors should contact the Warranty Call Center at 1-800-654-2109, option 4, to initiate the warranty claim. Upon warranty approval contractors will go directly to their local Weil-McLain Distributor to obtain a replacement unit/part or receive a credit.
Complete the Distributor Section of an approved warranty claim through the warranty system. Additional documents are provided on using the warranty system and to request a User ID for the system.
