Your installer or professional heating contractor must contact the Warranty Center at 1-800-654-2109, Option 4 to initiate the warranty claim and provide the following information:
CONTRACTOR INFO: company name, business address, contractor technician name, business phone number and technician’s email address
BOILER/TANK INFO: CP number (WM serial number), model, size, install date, failure date, failure reason, failed part description and failed part number, steam or water boiler and fuel type
JOB SITE: Name of homeowner or business owner, address where boiler or tank is installed, homeowner or business owner’s phone number, homeowner or business owner’s email address
PHOTOS: Photos of the failure location on the boiler or tank
WEIL-MCLAIN DISTRIBUTOR: Name and City/State of Distributor where contractor will pick up replacement part(s)
Upon warranty approval, contractors will go directly to their local Weil-McLain Distributor to obtain a replacement part. The defective item(s) should be returned to the same wholesale distributor where the replacement was picked up. Credits for warranties are processed through the wholesale distributor; Weil-McLain does not reimburse consumers directly.