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Warranties

How to Initiate Warranty Claims

Homeowner

Homeowners should have a professional heating contractor contact the Warranty Call Center to initiate the warranty claim.

Contractor

Contractors should call the Warranty Call Center at 1-855-627-6003, provide warranty claim information, and in most cases will receive a warranty disposition over the phone. Upon warranty approval, contractors will go directly to their local Weil-McLain Distributor, to obtain a replacement unit/part or receive a credit. If a contractor does not know of a Weil-McLain Distributor, the Warranty Specialist will recommend one in their area.

This procedure will not apply to Cornerstone Claims. Cornerstone claims should still be directed to Cornerstone at 1-800-824-5090.

Distributor

Professional heating contractors should contact the Warranty Call Center at 1-855-627-6003 to initiate the warranty claim. Upon warranty approval contractors will go directly to their local Weil-McLain Distributor to obtain a replacement unit/part or receive a credit.

To access the Weil-McLain warranty system and complete the Distributor Section of an approved warranty claim, click here.

For an overview of how to use the new system, review the Distributor Training document.

To request a User ID for the system, please fill out this form.

Limited Warranty Statements for products manufactured on or after March 17, 2014
80, 88, 94 Commercial Warranty after March 17, 2014
80, 88, 94 Residential Warranty after March 17, 2014
Aqua Plus Indirect Fired Water Heaters Commercial Warranty after March 17, 2014
Aqua Plus Indirect Fired Water Heaters Residential Warranty after March 17, 2014
AquaLogic Commercial Warranty after March 17, 2014
AquaLogic Residential Warranty after March 17, 2014
CG Commercial Warranty after March 17, 2014
CG Residential Warranty after March 17, 2014
ECO Commercial Warranty after March 17, 2014
ECO Residential Warranty after March 17, 2014
EG Commercial Warranty after March 17, 2014
EG Residential Warranty after March 17, 2014
EG, PEG Commercial Warranty after March 17, 2014
EG, PEG Residential Warranty after March 17, 2014
EGH Commercial Warranty after March 17, 2014
EGH Residential Warranty after March 17, 2014
Evergreen Commercial Warranty after March 17, 2014
Evergreen Residential Warranty after March 17, 2014
GV90 Commercial Warranty after March 17, 2014
GV90 Residential Warranty after March 17, 2014
LGB Commercial Warranty after March 17, 2014
LGB Residential Warranty after March 17, 2014
Parts Warranties after March 17, 2014
SGO Commercial Warranty after March 17, 2014
SGO Residential Warranty after March 17, 2014
SlimFit 1000-2000 Commercial Warranty after March 17, 2014
SlimFit 1000-2000 Residential Warranty after March 17, 2014
SlimFit 550-750 Commercial Warranty after March 17, 2014
SlimFit 550-750 Residential Warranty after March 17, 2014
Ultra Gas Commercial Warranty after March 17, 2014
Ultra Gas Residential Warranty after March 17, 2014
WGO, WTGO, Ultra Oil Commercial Warranty after March 17, 2014
WGO, WTGO, Ultra Oil Residential Warranty after March 17, 2014
WM97+ Commercial Warranty after March 17, 2014
WM97+ Residential Warranty after March 17, 2014
Limited Warranty Statements for products manufactured from October 10, 2011 to March 16, 2014
80, 88, 94 Commercial Warranty October 10, 2011 to March 16, 2014
80, 88, 94 Residential Warranty October 10, 2011 to March 16, 2014
CG Commercial Warranty October 10, 2011 to March 16, 2014
CG Residential Warranty October 10, 2011 to March 16, 2014
ECO Commercial Warranty October 10, 2011 to March 16, 2014
ECO Residential Warranty October 10, 2011 to March 16, 2014
EG Commercial Warranty October 10, 2011 to March 16, 2014
EG Residential Warranty October 10, 2011 to March 16, 2014
EG, PEG Commercial Warranty October 10, 2011 to March 16, 2014
EG, PEG Residential Warranty October 10, 2011 to March 16, 2014
EGH Commercial Warranty October 10, 2011 to March 16, 2014
EGH Residential Warranty October 10, 2011 to March 16, 2014
GV90 Commercial Warranty October 10, 2011 to March 16, 2014
GV90 Residential Warranty October 10, 2011 to March 16, 2014
Indirect Fired Water Heaters Commercial Warranty October 10, 2011 to March 16, 2014
Indirect Fired Water Heaters Residential Warranty October 10, 2011 to March 16, 2014
LGB Commercial Warranty October 10, 2011 to March 16, 2014
LGB Residential Warranty October 10, 2011 to March 16, 2014
Parts Warranties October 10, 2011 to March 16, 2014
PFG Commercial Warranty October 10, 2011 to March 16, 2014
PFG Residential Warranty October 10, 2011 to March 16, 2014
SGO Commercial Warranty October 10, 2011 to March 16, 2014
SGO Residential Warranty October 10, 2011 to March 16, 2014
SlimFit Commercial Warranty October 10, 2011 to March 16, 2014
SlimFit Residential Warranty October 10, 2011 to March 16, 2014
Ultra 550-750 Commercial
Ultra 550-750 Residential
Ultra Gas Warranty October 10, 2011 to March 16, 2014
WGO, WTGO, Ultra Oil Commercial Warranty October 10, 2011 to March 16, 2014
WGO, WTGO, Ultra Oil Residential Warranty October 10, 2011 to March 16, 2014
WM97+ Commercial Warranty October 10, 2011 to March 16, 2014
WM97+ Residential Warranty October 10, 2011 to March 16, 2014